FAQs

Frequently Asked Questions

Q. Can I write electronic prescriptions with Centricity EMR?

A. Absolutely. Centricity links with the SecureScripts network, which encompasses 95% or more of all the pharmacies in the country. We also follow state-specific rules for medication classes that are not allowed for eRx in your states.

Q. Does HealthCo have experience with my specialty?

A. We have done Centricity implementations in nearly every clinical specialty. However, we never want to make an assumption about you and your specialty. Because each clinic is unique, we will use a combination of our experience and your desired results to guide the implementation toward the goals we mutually agree upon in your plan.

Q. Will I need specific IT resources to implement the Centricity software?

A. Yes. The implementation of an EMR is a significant endeavor. Network security, back-ups and interfaces with labs all require a focused level of attention. That attention can either be delivered through an IT organization in your local area, or we can host your application to mitigate concerns. Our hosting model for GE’s Centricity Practice Solution (EMR and PM) allows for high availability; a HIPAA/SOX/NEBS-compliant data center and ASP environment; redundant architecture to protect against hardware or connectivity failure including automated management of resources; offsite data backup; secure and easy access to Centricity from anywhere in the world; and the management and reporting of all Microsoft Licensing needed for the Centricity Suite of applications.

Q. What are the selection criteria I should consider when shopping for an EMR?

A. EMR applications provide a wide range of functionality, and user interfaces. The EMR will become the hub of all clinical activity in your office, and you want to evaluate not just individual components of the application, but the workflow and efficiencies it enables throughout the entire clinic. These include automated clinical alerts, automated ordering processes based on insurance information of the patient, direct access to reference materials and documentation options to ensure the use of the application regardless of technical aptitude of the users.

Q. Does Centricity easily integrate with other software systems?

A. Yes.  Centricity Practice Solution is a system designed to effectively communicate with other “outside” software systems.  Thanks to GE’s extensive healthcare presence, our technicians have had the opportunity to explore a wide variety of integration requirements.  All integrations are built, tested and supported by our team of specialists.  Once we build it for you, we support the integration for the lifetime of your customer relationship with HealthCo.

Q. How do I convert data from my current system to Centricity?

A. Our HealthCo data conversion team will work with you to scope the conversion of data from your current system.  Sample data will be tested before a full conversion is complete.

Q. How long does it take to get up and running once we decide Centricity is the right choice?

A. Each implementation is custom, so each has its own timeline. In other words, it depends. The HealthCo team will be able to provide you a timeline and project scope during your evaluation of our EMR and PM solutions. Timelines vary from one to six months, based on clinic needs, customization requirements, clinic staff availability and the implementation calendar for our HealthCo team.

Q. Who will I work with for Centricity implementation?

A. Once you decide to move forward with HealthCo and Centricity, a dedicated implementation specialist will be assigned to your clinic and he or she will help guide you through the entirety of your project. Our trainers have on average over seven years of tenure with HealthCo and most have worked in the clinic setting prior to joining our team.

Q. When and how often is training provided?

A. HealthCo keeps up a regular schedule of training opportunities for clinic staff. We believe in a “train the trainer” model that allows clinics to build internal expertise.  As a customer you will have access to a comprehensive on demand library of computer based training that you can utilize as often as you like.  In addition, HealthCo provides a number of classes and webinars to keep our customers current on the Centricity product. Please see the Training page for more details.

Q. Will a trainer be on site for our implementation and rollout?

A. In most cases, yes, a HealthCo representative will be on-site during the implementation of GE Centricity. While some clinics do prefer to execute their implementation and training remotely, we find most successful implementations occur when HealthCo staff can spend time in your office observing your practice workflows and then determine how to support those with the Centricity platform.

Q. If/when I have a problem using Centricity, who do I call at HealthCo?

With any question you ever have about Centricity, you simply pick up the phone and call HealthCo ‘s team of U.S.-based support staff.  Our Centricity pros are your dedicated resource for addressing system questions. The average support team member at HealthCo has over five years of tenure and knows Centricity inside and out. In less than 2% of all support cases, we have to turn to GE for assistance.

Q. What kind of internal reporting capability does Centricity have?

There are currently two options for reporting with Centricity.  HealthCo’s “Value Pack” provides over 300-plus reports. Our database of reports grows each time a new report is constructed for a HealthCo customer.  For even more granular reporting, Centricity Analytics is available.