Category Archives: Company Culture

Clinics Trust GE Healthcare for Good Reason

Trust between physician and patient is sacred. Trust between clinic and EHR provider is as well. That’s why news that top executives at EHR software provider, eClinicalWorks, willfully manipulated their software to achieve federal certification has rightfully sent shockwaves across the industry.

Clinic admins and physicians are now all asking the tough questions:

  • Are quality incentive payments at risk for my clinic?
  • Has my EHR vendor done something similar?
  • Should I consider moving to another platform?

Let’s admit that we sometimes compete with eClinicalWorks. Let’s also admit that we’re nothing like them. HealthCo is a value-added reseller for GE Healthcare’s Centricity Practice Solution. GE Healthcare is not a startup, nor the kind of firm that risks its reputation. GE Healthcare is a multi-billion dollar division of GE and a globally respected brand with way too much to lose to play fast and loose with the truth or federal regulation.

The False Claims Act lawsuit brought by the Department of Justice alleges that eClinicalWorks hardcoded drug codes into its EHR software to comply with certification testing; did not adequately manage imaging orders or drug interactions; and failed to meet data portability requirements. In addition to a $155 million fine, the company has entered into a five-year Corporate Integrity Agreement (CIA).

Making matters worse, the company also settled a case that stated eClinicalWorks paid customers in exchange for recommendations of its software to potential customers, a violation of the Anti-Kickback Statute.

“Electronic health records have the potential to improve the care provided to Medicare and Medicaid beneficiaries, but only if the information is accurate and accessible,” said Special Agent in Charge Phillip Coyne of HHS-OIG. “Those who engage in fraud that undermines the goals of EHR or put patients at risk can expect a thorough investigation and strong remedial measures such as those in the novel and innovative Corporate Integrity Agreement in this case.”

The CIA requires eClinicalWorks to give customers the option to transfer their data to another EHR software provider without penalties or service charges. While current eClinicalWorks customers don’t necessarily need an added incentive to make the move, this savings is helpful to take the first step.

When trust is violated in this manner, it can cast a shadow on the entire industry. We welcome any and all questions that you might have about the case, and how the overall quality and safety of your clinic’s medical records are assured through HealthCo’s hands-on consulting and GE Healthcare’s superior technology and corporate integrity.

Meet Kim Cone, Implementation Consultant

Kim Cone was a HealthCo customer for 10 years at a cardiology clinic near Phoenix. At the time, she helped her clinic migrate from paper records to electronic medical records. “I always liked the people at HealthCo. They were incredibly helpful and friendly, so one day (eight years ago) I asked if they had any open positions,” says Kim.

The answer was affirmative and Kim has been working closely with our customers across the country ever since. Today, Kim leverages her strong clinical background to assist HealthCo customers with EMR implementations, version updates and workflow optimizations. “I really enjoy helping customers mold the product to the needs of their practice,” Kim says. “The best reward is helping our customers succeed in their business.”

From building out custom forms, to advising clinic staff on Meaningful Use and MIPS, Kim loves to figure out new solutions to customer problems. Because she’s a natural problem solver, Kim is excited to help roll out Project Northstar to the customer base in the coming years. Kim describes Northstar as physician-focused software. “GE Healthcare asked a lot of questions and put a lot of forethought into this upgrade.”

Let’s hear more directly from Kim in this quick Q+A:

Can you explain ‘physician-focused’ software in more detail?

GE Healthcare is revamping their software to make it more user-friendly by reducing clicks, incorporating smart technology, and improving provider efficiency. They have been focusing their efforts by gleaning customer input to ensure they are providing their customers with the best product.

What are the five things you need to know to survive the Arizona heat?

1. Learn to drive with one finger because the steering wheel is too hot to hold onto.
2. Park in any shaded parking spot no matter how far away it is from the store.
3. Don’t take a selfie with a rattlesnake.
4. Run your errands in the morning when it is cooler—under 100 degrees.
5. Drink lots and lots of water!

What is your favorite thing about traveling for work, and the best thing about coming home to Arizona?

I love meeting new people, going to new locations, and trying the local restaurants. I have some really cool stories from the travels/adventures I have been on when going onsite with our customers. The best thing to come home to is my family. They are my everything!

What plans do you have this summer?

We are going to see the Grand Canyon, visit Bearizona Wildlife Park, take a campus tour of Northern Arizona University (our daughter is graduating from high school next year), and spend time at our family’s cabin.

If you could give just one tip to clinics seeking to meet MIPS this year, what would it be?

Regularly check CQR to ensure your providers are keeping on track to achieve the highest numbers for ACI and Quality measures.

Meet Jonathan Dannevik, Financial Support Analyst

Members of HealthCo’s support team bring a wealth of experiences and talents to the table every day. In Jonathan Dannevik’s case, his art background is in play. He’s a talented illustrator with a children’s book coming out this month, and a decade of experience working as a systems analyst for the high-pressure futures traders in Chicago.

JD and boys

Solving healthcare IT problems live, on the phone, demands technical expertise, industry knowledge, and a patient, friendly customer service mindset. It also requires the meticulous, methodical, relentless approach of an artist. Jonathan helps HealthCo clients with claims processing, error messages, login issues, balancing patient payments and other Electronic Data Interface (EDI) issues.

“There are lots of moving parts inside Centricity. One little piece out of place can cause a claim to be rejected,” Jonathan explains. “If there’s wrong or missing information in the claim somewhere, that can be a problem.”

Jonathan and his wife are proud parents of two young boys. He finds that his creative impulses are fully alive in Oregon. “It’s so beautiful here,” he says, and with a 15-minute commute to work from SW Portland (try that in Chicago!), there’s more time for family and creative pursuits. Jonathan wrote and illustrated Crazy Creatures: an A-B-C Book, which will be available at the end of the month on Amazon.com.

Let’s hear more from Jonathan himself…

Q. What drove you to write, illustrate, publish and distribute a children’s book?

A. The birth of my two boys inspired me. When we moved to Oregon, I decided to finally put my art skills to good use and work on an illustrated kid’s book. I was also looking for jobs and taking care of boys as “Mr. Mom” during the production of the book, so the material came naturally.

ABC book

Q. What was it like when the futures traders in Chicago called and their systems were down?

A. It was quite chaotic and stressful, but we used the tools/systems we had to mitigate the financial loss as quickly as we could for each client.

Q. What do you miss most from Chicago? What do you love most about Portland?

A. I miss the beautiful skyline set against the Lake Michigan waterfront and my family. Thankfully, Portland has some great food and is a nature lover’s paradise. With the mountains to the east and the coast to the west, it doesn’t get much better.

Q. Are “Chicago dogs” really the best hot dogs in America?

A. Well, since I’ve been in Portland, I had a Mac-n-Cheese dog topped with bacon, so that pretty much wins.

Q. What do you appreciate most about working at HealthCo?

A. The staff and the work environment are second to none.

Q. Cubs or Sox?

A. Sox

Meet Scot Robinson, Senior Clinical Support Analyst

Scot Robinson migrated from Georgia to Oregon when he was 18 years old. After a few years managing a restaurant, bartending, working on a fishing boat in Alaska and a stint playing in a rock and roll band, Scot found himself knee deep in “Cascade Cement,” (the wet snow that falls in the area) and hot on the path of a career in healthcare and information technology.

Couch 1048

“I remember the days when a patient would enter a clinic and no one could find their chart, because it would be buried in a pile of charts on a physician’s desk,” Scot reflects. Today, Scot goes deep with HealthCo clients to help them troubleshoot Centricity and address any usability issues they may be having. “Centricity has lots of moving parts,” Scot says. “We help clinics refine and optimize the product.”

On a daily basis, Scot is hands-on with Centricity and busy helping clinics more efficiently manage charts, third-party products, patient data, document management, troubleshooting issues with networks, permissions and faxing. “I have a hybrid role here—I’m on the phone helping clients part of the day and working on projects the rest of the time.”

Scot says the collaborative team dynamic at HealthCo, and the chance to learn from other expert problem solvers is highly appealing. Let’s hear more from the man himself!

Q. Who is Harper, and how does she like to spend her time?

A. Harper is my German Shorthaired Pointer. She is mostly interested in going places where people can tell her how beautiful she is, stealing food and stomping on the cats. She is a supporter of equal pay for women, a clean environment and stricter regulations on Wall Street.

Harper_Woman_March

Q. Are you a collector?

A. Several years ago, I developed an alter ego while travelling In Europe and Asia by the name of “Spoony Johnson.” I find spoons that I feel a connection to and take them with me. So yes.

Q. What’s the biggest change you’ve seen in your 20 years in the industry?

A. Subscription base pricing. Software as a service has been around for some time but the content wasn’t quite ready. In a client-server model the licensing cost, system requirements and expertise needed to put a fully integrated clinic into production was staggering. Subscription pricing, along with the “cloud” methodology allows an immediate access to the best products at a price that is magnitudes less than it was 10 years ago; I’m thinking about this extemporaneously but I still sound like a GE commercial. So, back to change, that subscription thing, also the wireless speeds. Network speeds in general but specifically the bump in wi-fi allows doctors better stability and performance with the mobility that they need.

Q. From your own experience, how is HealthCo different from other IT concerns?

A. This company really has passion. The technical knowledge we have at the top is rare in this industry. Usually, the decision makers in an organization are steeped in business acumen with little to no understanding of the technology behind everything. We could get Dustin, our President, on the phones and he would still knock the calls out like a pro. Top down, people here like to be the best. We support each other and encourage friendliness among all the departments. It is fun, results-oriented and agile. I think a lot of that has to do with the size of the company and the leadership.

Q. Do you have favorite Oregon rivers where you like to fish and appreciate the grandeur of nature?

A. I love the Umpqua. The Little North Fork of the Wilson river and the south Oregon coast is spectacular. The Wind River is one of the most spectacular areas in the region. Lake Odell is a great place to catch Kokanee. Here’s a little poem I wrote:

    Oh Kokanee, so wild and free
    The flash of a spinner caught your eye
    You lingered there instead of letting it pass by
    If the hook is sharp and the net’s at hand, into the boat you will land
    Oh Kokanee, how unfortunate to be born
    With a never-ending lust for corn

Q. Where do you ski and what boards do you ride?

A. I ski wherever I can get a lift ticket. I never tried snowboarding. Skiing is better because we have poles. Say you’re snowboarding and a Grizzly Bear attacks. You have no protection at all. At least I would have long poles with sharp tips. My skis are all-mountain Atomic Vantage 95C 178cm and they’re red. I love Willamette Pass, Whistler, Wolf Creek Pass and Telluride. I think Mt. Hood Meadows is also a passable ski area.

Meet Morgan Pratt — HealthCo’s New Inside Sales Rep

HealthCo continues to build its sales team with talented professionals, and our newest team member—Morgan Pratt—is happy to be on the field at a fast-paced healthcare IT company. Morgan joins HealthCo from Portland-based Clinicient, an EMR software provider for physical therapists. Prior to Clinicient, Morgan received her degree in Public Health fromOregon State University.

OSU grad

“I have loved working with computers since I was young, and my mom built a career in clinic administration,” says Morgan. “I was exposed to things like ‘payers’ and Medicare at an early age.” Morgan studied epidemiology—the analysis of disease origins and how they spread—at OSU. “I found the work fascinating and am excited to stay focused on healthcare in my role at HealthCo!” Today, she’s learning about data science and more on the job by diving into Centricity’s scheduling modules, charts, and add-on features.

When Morgan is away from the office, she can be found at CorePower yoga or out with friends. She has a fraternal twin sister in San Diego, she loves to play volleyball and watch her beloved OSU Beavers and Denver Broncos play. At work, Morgan is busy introducing herself to clients across the Midwest region and throughout the Pacific Northwest.

Hear from Morgan directly in this quick Q&A:

Q. How are all the Oregon Ducks at HealthCo treating you?

A. Haha! So far, so good… my Beavs flag has only been messed with a handful of times. Maybe they’re holding back a bit as a result from the Civil War…? *cough* Go Beavs! *cough*.

Q. Educate us on pop culture icons in 2017 please…who do you love?

A. Music: my favorite genres are alternative and electronica (EDM). My channels on SiriusXM are Alt-Nation (36), BPM (51), Chill (53), and SiriusXMU Indie (35). My boyfriend loves country music, so I have unwillingly been exposed to it and now it’s starting to catch on to me. The things we do for our loved ones…
I normally go to small venue concerts because large crowds scare me, and I’ve seen a couple DJs while in Vegas. I did see Justin Bieber in concert, not because I like him, but because my best friend forced me to go. I actually had a blast, lol.

TV shows: American Horror Story, The Affair, Westworld, Shameless, Game of Thrones, Dexter, Girls, and South Park. I also like nature documentaries like Planet Earth and Cosmos.

I’m obsessed with BuzzFeed and Tasty (those awesome videos with step by step instructions to make delicious meals, yet I still manage to screw something up).

Broncos_Fan

Q. What is the last best book you read and why?

A. Just finished up The Girl with the Lower Back Tattoo by Amy Schumer and I LOVED it. I find her so intriguing because she’s hilarious, unapologetically honest about social issues in today’s world, and she isn’t afraid to “go there”.

Q. STEM was a big part of your education and upbringing. What is your recommendation for high school girls who want a career in technology?

A. Don’t let the stereotypes of male-dominant industries prevent you from exploring your options as a career. I was consistently underestimated by my fellow peers and classmates in college, but it gave me the motivation to show that I’m just as good, if not better, than they were at their own game. Never feel sorry for voicing your opinion or input, and do not give up after your first mistake. If we all did, we’d never make it out of bed in the morning! Just know that you are gifted and can accomplish anything you put your mind and heart to. Work hard, play harder!

Q. What or who inspires you?

A. My parents (who had my sister and me at a young age) have shown us throughout our lives that there’s nothing holding us back from taking on the world and making our own. And my sister McKenzie inspires me to be a better person every day and to be true to myself regardless of what others think.

Q. What’s your favorite Portland food cart?

A. It’s impossible to have a favorite! They’re all amazing.

Hunger Starves The Human Spirit

One in five people in the Portland Metro area are food insecure. Statewide, about 644,000 Oregonians are food insecure, of those 223,480 are children.

oregonfoodbank

To help combat this problem, we are asking team members to participate in the HealthCo Fights Hunger food drive this holiday season. 

We are encouraging our Tualatin-based employees to bring nonperishable food items to fill the three donation barrels we have placed in the office. All employees can also participate by making a cash donation on our specially designated Oregon Food Bank team page. A $10 donation will help feed a family of four for 3-5 days.

To show our support for those in our community facing the deprivations of daily hunger, let’s fill our barrels with healthy and nutritious food items. The Oregon Food Bank’s most wanted foods include canned meat and fish, shelf-stable milk products, canned fruits and vegetables, whole grain rice and pasta products, cooking oil, and nut butters. 

Last year, the Oregon Food Bank Network distributed more than one million emergency food boxes to people facing hunger throughout Oregon. Our food drive runs through Wednesday, December 21st. Please be generous and make your holiday donation today. 

Making a difference for our clients in clinics is part of our company’s DNA. Taking an active role in our community and working as a team to fight hunger is also important to people throughout the company.